The administrative portal gives plant IT managers and shop supervisors granular control over access levels, ticket routing, and user roles. Configure custom issue categories such as CNC network drops, floor terminal crashes, and CAD licensing errors, and assign dedicated system champions to oversee resolution sign-offs. Integrated directly with your machine shop software solutions, this role-based control ensures machine operators, line supervisors, and engineers only access the administrative settings relevant to their daily responsibilities.
- Plant IT & Support Application
IT Ticketing System for Manufacturing & Machine Shops
Keep your production lines and administrative systems running without costly downtime. Texono’s manufacturing IT ticketing system centralizes technical support requests across your front office, engineering stations, and CNC machining floor into a clear, prioritized queue.
Quickly report and resolve workstation outages, barcode reader errors, CAM software licensing issues, and network drops right at the machine spindle. Connected with our broader suite of machine shop software solutions, it ensures your support personnel track maintenance tasks, assign tickets by urgency, and keep facility operations fully productive.
Centralized Support Management for Plant Operations
Technical glitches on the shop floor can halt active machine spindles just as fast as tooling failures. Texono’s IT ticketing application centralizes technical support requests across your CNC programming stations, shop-floor kiosks, and administrative offices into a single, real-time board. Instead of relying on scattered emails or verbal walk-ups, staff can submit issues directly from their workstations to keep production moving.
Our application oversees the full lifecycle of every incident—from automated logging and technician dispatch to priority assignment, resolution verification, and post-fix audit reports. Connected directly with your core machine shop software solutions, the system tracks recurring hardware failures on specific machines, documents preventive maintenance patterns, and integrates an on-demand troubleshooting knowledge base so common setup issues are resolved in minutes.
Modular IT Support Built for Manufacturing ERP
Texono’s IT ticketing application runs as both a lightweight desktop client and a responsive web app, functioning as a native module within our broader manufacturing ERP system. Built specifically for industrial operations, it gives floor technicians, programming teams, and system administrators a shared hub to resolve technical roadblocks before they delay scheduled machine runs.
Structured Ticket Lifecycle: Move each support ticket through a standardized four-stage pipeline: Submission, Triage & Assignment, Fix Verification, and Closure.
Priority-Based Dispatch: Flag critical work-center interruptions such as downed DNC links or frozen CAD/CAM modeling software ahead of routine office requests to protect machine uptime.
Live Operational Visibility: Monitor real-time status boards showing open issues, response times, and technician assignments across all production cells and office terminals.
Automated Escalation & Logging: Automatically route recurring hardware errors, generate resolution logs, and archive incident history for plant equipment compliance audits.
Core IT Ticketing Features for Machine Shops & Plants
01
Rapid Ticket Creation
02
Incident Categorization & Triage
Sort incoming requests automatically by department, machine cell, and severity. Administrators can customize issue categories from CNC network drops and barcode reader faults to CAD licensing errors, ensuring urgent line-stopping incidents get priority handling.
03
Technician Assignment & Status Tracking
Dispatch tickets directly to designated support technicians using direct staff selection. Live visual indicators keep supervisors updated on progress with clean status states: Open, In Progress, Awaiting Parts, and Closed.
04
Structured Resolution & Sign-Off
Enforce a two-step verification workflow: the technician completes the repair, and the system champion or IT lead reviews the work before formal ticket closure. Clear timestamping tracks open-to-close turnaround times accurately.
05
Plant IT Project Management
Group related incident tickets under broader facility technology upgrades such as server migrations, network cabling drops, or new machine integrations. Oversee milestones, deadlines, and technical asset rollouts from one place.
06
Downtime Analytics & Reporting
Generate detailed reports on closed tickets, recurring station glitches, and department response times. Spot equipment failure trends early to schedule preventive maintenance before minor hardware bugs turn into unscheduled spindle downtime.
Eliminate Technical Roadblocks Across the Production Floor
Texono’s IT ticketing application centralizes hardware, software, and network troubleshooting into an organized, real-time board. When a shop terminal fails, a CNC machine drops offline, or CAD licenses lock up, facility operators and managers can log incidents instantly. Support technicians can immediately triage, assign, and resolve problems before small glitches cause active machine downtime.
Fast, Detailed Ticket Submission
View & Manage Active Support Tickets
System Administration & Operational Analytics
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The IT Ticketing Process: From Shop Floor to Resolution
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